Information Collection Policy
What information we collect and why
Information We Do NOT Collect
We follow the principle of data minimization and do not collect the following types of sensitive personal information:
- Personally Identifiable Information: Name, email address, phone number, address, etc.
- Device Identifiers: IMEI, MAC address, device serial numbers, and other unique identifiers
- Biometric Data: Fingerprints, facial recognition data, and other biometric characteristics
- Location Information: Precise geolocation data (GPS coordinates)
- Financial Information: Payment card details, bank account information, etc.
- Communication Information: Contact lists, call logs, SMS content, etc.
Non-Personal Information We May Collect
To provide and improve our gaming services, we may collect the following anonymized, non-personally identifiable information:
Game Data
Level progress, playtime, achievements unlocked, virtual items obtained, and other in-game behavior data
Device Information
Device type, operating system version, screen resolution, and other anonymized technical data
Performance Data
Game crash reports, error logs, performance metrics, and other technical diagnostic information
Network Information
Network connection type (Wi-Fi/mobile data), network latency, and other anonymized network data
This information is anonymized and cannot be traced back to specific individuals. Our primary purposes for collecting this information are:
- Optimizing game performance and stability
- Improving game content and features
- Analyzing game usage patterns to enhance user experience
- Detecting and preventing technical issues
Advertising & Tracking Technologies
How we display ads and related technologies explained
Third-Party Advertising Services
We provide free gaming services by displaying advertisements. These ads are provided by the following partners:
Main Advertising Partners
- Unity Ads: Unity Technologies' game advertising service
These third-party advertising services have their own privacy policies governing their data collection and usage practices. We recommend reviewing these policies for more information.
Tracking Technologies Explained
Advertising partners may use the following technologies to deliver relevant advertisements:
Cookie Technology
Small text files stored on your device to identify it
Web Beacons
Tiny invisible images used to track webpage activity
Device Fingerprinting
Anonymous identifiers generated based on device configuration
SDK Technology
Software development kits integrated into the game
Personalized Advertising Control
You can control whether you receive personalized advertising:
How to Manage Advertising Preferences
- iOS Devices: Go to "Settings" → "Privacy" → "Advertising" → Turn on "Limit Ad Tracking"
Please note that after opting out of personalized advertising, you will still see ads, but they will no longer be customized based on your interests.
Children's Privacy Protection
Special measures we take to protect children's personal information
Children's Privacy Protection Commitment
We take the privacy protection of child users very seriously and implement the following special measures:
Core Protection Measures
- No Active Collection: We do not knowingly collect personal information from children under 13
- Parental Consent: If we need to collect children's information, we will obtain verifiable parental consent first
- Data Deletion: If we discover that we have inadvertently collected children's information, we will delete it immediately
- Safety by Design: Our game design considers children's safety and privacy needs
Parental Control Guide
We recommend that parents and guardians take the following measures to protect children's online safety:
Supervise Gaming Activities
Regularly check children's gaming time and content
Use Parental Controls
Enable built-in parental control features on devices
Provide Safety Education
Educate children about the importance of protecting personal information
Contact Us
Contact us immediately if you discover any issues
Parental Rights
If you are a parent or guardian and believe we may hold your child's personal information, you have the right to:
- Request to see the information we have collected about your child
- Request deletion of your child's personal information
- Refuse further collection or use of your child's information
- Withdraw previously given consent at any time
To exercise these rights, please contact us using the contact information provided at the end of this policy.
Data Security Measures
How we protect your information security
Security Protection Measures
We take reasonable technical and organizational measures to protect your information:
Data Encryption
Data in transit uses TLS/SSL encryption; stored data uses industry-standard encryption
Access Controls
Strict access permission management; only authorized personnel can access necessary data
Security Audits
Regular security assessments and vulnerability scans
Employee Training
All employees receive data security and privacy protection training
Although we implement these measures, please note that no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of information.
Data Storage & Retention
We follow the following data storage and retention principles:
- Storage Locations: Data is stored on secure cloud servers, primarily in data centers located in Singapore and Japan
- Retention Periods: We retain data only as necessary; anonymized data is retained for up to 24 months
- Deletion Policy: When data is no longer needed, we securely delete or anonymize it
- Local Storage: Game progress and similar data are primarily stored locally on your device
Information Sharing Policy
When and how we share information
Third-Party Service Providers
We may share anonymized information with non-affiliated third parties for the following purposes:
Sharing Scenarios
- Advertising Partners: As described in Section 2 of this policy, for displaying relevant advertisements
- Analytics Services: Such as Google Analytics, for analyzing game usage
- Cloud Service Providers: For data storage and processing services
- Technical Support: For resolving technical issues and improving services
All third-party service providers must comply with strict confidentiality obligations and may only use information for purposes necessary to provide their services.
Legal Requirement Disclosures
We may disclose information in the following circumstances:
- To comply with legal obligations or respond to valid legal processes
- To protect our rights, property, or safety, or those of users or the public
- To prevent fraud or security risks
- To enforce our Terms of Service
Your Rights & Choices
Control you have over your personal information
Your Privacy Rights
Under applicable privacy laws, you may have the following rights:
Right to Know
To know how we process your personal information
Right to Access
To request access to your personal information that we hold
Right to Deletion
To request deletion of your personal information
Right to Object
To object to certain data processing activities
Please note that since the information we collect is primarily anonymous and non-personally identifiable, some rights may not apply or may not be fully satisfiable.
How to Exercise Your Rights
To exercise your privacy rights, please contact us by:
- Using the contact information provided at the end of this policy
- Providing sufficient information to allow us to verify your identity (if applicable)
- Clearly stating which right you wish to exercise
We will respond to your request within 30 days. If the request is complex or numerous, we may extend our response time.
Contact Us
If you have any privacy-related questions, please don't hesitate to contact us
Email Address
privacy@shopnowd.com
We are committed to responding to your inquiry within 3-5 business days. For complex requests, we may need more time to investigate and respond.